Tim Liberty

• Implemented cloud infrastructure solutions to improve application availability and performance.
• Collaborated with cross-functional teams to deploy and maintain cloud-based applications.
• Automated provisioning and configuration tasks to improve operational efficiency.
• Resolved complex technical issues while minimizing downtime.
• Supported 600 firms and over 20,000 users in a SaaS environment.
• Partnered with security teams to enforce cloud security and compliance best practices.
• Conducted performance assessments and applied optimizations to reduce operational costs.

• Managed IP address configurations and trained Tier I support personnel.
• Diagnosed system issues using root-cause analysis techniques.
• Designed and implemented network solutions with project engineers.
• Documented server and network issues for accurate tracking and reporting.
• Upgraded network software and hardware to improve performance.

• Provided Tier 2 support for network-related issues.
• Assisted customers with router and modem configurations.
• Troubleshot network setups to improve connectivity and access.

Bachelor's Degree — Cloud Computing

Salt Lake City, Utah

Associate's Degree — Computer Information Systems & Computer Science

Bethlehem, Pennsylvania